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At Engraved Your Way we pride ourselves on our customer service.
We do everything we can to accomodate our customers, and strive for their complete satisfaction.
If you have any questions, you can contact us at:
Below are some FAQs that may help answer your questions!
Do you offer next day or two day shipping? No. Because all of our gifts are Hand-etched by one artist, we are unable to offer next day or two day shipping.
Do you offer more lettering or artwork than each items limitations? YES! You will need to contact me to discuss what you would like on the glass. There are charges for extra lettering, but it is relatively inexpensive. After discussing possibilities, you can enter your purchase info and price into the cart for extra lettering/artwork on the Font & Artwork page.
Do you accept other payments besides PayPal? YES! Checks and money orders are welcome, but your order will not be processed until after the check clears. There is also a $25.00 returned check fee.
What is your privacy policy? ANY information we recieve will not be shared in any way with anyone outside our company. (Paypal has a strict privacy policy also.) If you submit a feedback form we will use these at our descretion.
SHIPPING CHART:
$0.01 - $9.99................$7.25
$10.00 - $49.99..............$11.50
$50.00 - $99.99..............$15.00
$100.00 - $199.99...........$20.00
$200.00 - & UP...............$24.00
Orders generally ship within 8 days of placing your order and shipping from our location is as a general rule below:
ME. VT. NH. MA. RI. CT. - 1-2 BUSINESS DAYS
NY. NJ. DE. MD. VA. WV. PA. - 2-3 BUSINESS DAYS
NC. SC. GA. AL. TN. KY. OH. MI. IN. IL. IA. WI. MN. - 3-5 BUSINESS DAYS
FL. MS. LA. AR. MO. TX. OK. KS. NE. SD. ND. - 4-6 BUSINESS DAYS
TX. NM. CO. WY. MT. AZ. UT. ID. WA. OR. NV. CA - 5-8 BUSINESS DAYS
AK. HI. CANADA and PR. - 7-10 BUSINESS DAYS. (YOU WILL BE BILLED FOR EXTRA SHIPPING IF CHARGES ARE HIGHER THAN WHAT WE CHARGE AS A STANDARD. PLEASE CALL FOR A QOUTE SO YOU WON'T BE CHARGED UNLESS YOU CHOOSE TO PAY FOR IT.)
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engraved@engravedyourway.com 207-563-1495 ph/fax
625 Benner Rd. Bristol Maine 04539
EYW Ó 2004 2006
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